Privacy Policy

At QuestBytes, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

1. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically gathered when you use our services.

Personal Information:

• Name, email address, and contact details
• Account credentials and profile information
• Payment and billing information
• Professional background and coaching preferences

Automatically Collected Information:

• Device information, browser type, and operating system
• IP address and general location data
• Usage patterns, pages visited, and session duration
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our coaching platform
• Match you with suitable coaches based on your preferences
• Process transactions and send related communications
• Send you updates, newsletters, and promotional materials (with your consent)
• Monitor and analyse usage trends to enhance user experience
• Detect, prevent, and address technical issues and security threats

3. Coaching Session Confidentiality

We understand the sensitive nature of coaching conversations. All coaching session content remains strictly confidential between you and your coach. We do not access, review, or share the substance of your coaching sessions with any third party, including employers who may have sponsored your access.

Session recordings are only made with your explicit opt-in consent and are stored securely with restricted access.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Coaches: To facilitate your coaching sessions and provide relevant context you choose to share
• Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting our support team.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].