Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“the App”). By using Questbytes, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the App.
1. Information We Collect
We may collect the following types of information to provide and improve our services:
a. Personal Information
Name, email address, phone number, and any other details you voluntarily provide when registering or updating your profile.
b. Usage Information
Data on how you interact with the app, including session times, features used, and communication with trainers.
c. Communication Data
Messages, chat logs, or files shared between users and trainers. These are stored securely and are not accessible to your employer, organisation, or any third party.
d. Device and Technical Information
Information such as device type, operating system, and app version helps us maintain performance and improve the user experience.
2. How We Use Your Information
Your data is collected to enable smooth app functionality and personalised service. Specifically, we use it to:
- Create and manage user accounts.
- Facilitate communication between users and trainers.
- Provide customer support and technical assistance.
- Improve app features and content.
- Ensure compliance with legal and regulatory requirements.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Confidentiality Between Users and Trainers
- All conversations, notes, or personal insights exchanged between users and trainers are strictly private.
- Questbytes does not monitor or share these communications with your employer, company, or any other entity.
- This privacy guarantee ensures users can engage freely and confidently in their training sessions.
4. Data Storage and Security
We implement industry-standard measures to protect your data, including encryption and secure storage. However, no digital platform can guarantee absolute security. By using the app, you acknowledge that you share information at your own discretion and risk.
5. Data Retention
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. You may request deletion of your account and associated data at any time by contacting us.
6. Sharing of Information
We may share limited data only in the following cases:
- With service providers assisting in app hosting, analytics, or customer support (who are bound by confidentiality agreements).
- To comply with legal obligations, such as responding to a court order or government request.
- To protect user safety or prevent fraudulent or harmful activities.
We will never share communication data between users and trainers with employers or any unauthorised third parties.
7. Children’s Privacy
Questbytes is not intended for users under the age of 16. We do not knowingly collect personal data from minors. If we learn that a minor has provided personal information, we will promptly delete it.
8. Your Rights
Depending on your region, you may have the right to:
- Access and obtain a copy of your data.
- Request correction or deletion of your data.
- Withdraw consent for data processing.
To exercise these rights, contact us at [email protected] or the support email provided in your region (if applicable).
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected with a new “Last Updated” date, and we encourage users to review this policy periodically.
10. Contact Us
If you have questions, concerns, or feedback about this Privacy Policy, please contact us at: